Return Policy
Return Policy
Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return policy.
1. Returns
You have a 14-day return period from the date of purchase to return the product. To be eligible for a return, the item must be unused and in the same condition that you received it with the return tag still attached. The item must be in its original packaging. Please note that returns are not free of charge except the item is defective and the cost of the label will be deducted from the returned amount. Shipping fees are also non-refundable you are responsible for the shipping fees associated with the return of the item.
2. Refunds
Once we receive the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Depending on your payment method, it may take up to 5-7 business days for the refund to be processed.
3. Exchanges
Please follow the return process mentioned above for the item you wish to exchange. Once the item is received, a new one will be sent to your address as requested.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will require photo or video evidence of the damage or defect in order to proceed with a replacement or refund.
5. Non-Returnable Items
Certain items such as gift cards are exempt from being returned. Additionally, final sale or clearance items cannot be returned.
6. Return Process
To initiate a return, please contact our customer support team at support@miralagloria.com. Please include your order number, reason for return, and any supporting documentation or evidence. Our customer support team will guide you through the return process and provide you with further instructions.